Shopping Policy

At Software Shop, we are dedicated to offering a seamless and trustworthy shopping experience for our customers. Our policies ensure transparency and support while delivering high-quality antivirus software products. Please review the details below to understand our shopping terms.

Ordering Process

Once an order is placed on our website, you will receive a confirmation email containing the purchase details. We recommend reviewing the information carefully. If there are any discrepancies, please contact our customer service team immediately for assistance.

Payment Methods

We prioritize secure and convenient payment options to suit your needs:

• Cash-on-Delivery (COD): Pay with cash upon delivery of your product. This option is ideal for regions with limited access to digital payment methods. Reliable logistics partners handle all deliveries to ensure safety and efficiency.
• Digital Payments: Make secure and fast transactions using various digital payment options.
• Cash Payment Options:
  • Cash-on-Delivery (COD): Payment is collected at the time of delivery.
  • Cash Deposit Services: Deposit cash at partner banks or retail locations, and the amount will be credited to your e-commerce account.

All transactions are processed securely, safeguarding your payment information for a safe shopping experience.

Shipping and Delivery

• Digital Products: Delivered electronically via email within 24 hours of purchase.
• Physical Products: We offer multiple shipping options for physical deliveries, with costs and estimated times displayed during checkout. Delivery times may vary depending on your location.

Returns and Refunds

Return Policy

• Returns are accepted only if the activation or license key has not been delivered through any official methods such as email, phone, online portal, mail, or web chat.
• Requests for returns or refunds must be made within 30 days of purchase. Contact our customer service team to initiate the process.

Refund Policy

Refunds are not available in the following cases:

• The activation or license key has already been delivered through any of our communication channels.
• Issues arise after the activation or license key has been provided (e.g., compatibility problems).

Important: Verify product compatibility with your system before completing your purchase, as refunds cannot be issued after the license key is provided.

If your refund request is approved, the refund will be processed within 7-10 business days and issued to the original payment method.

Product Availability

All products on our website are subject to availability. In rare cases where a product becomes unavailable after an order is placed, we will notify you promptly and offer a replacement or refund option.

Security and Privacy

We prioritize your security and privacy by utilizing advanced encryption technologies to protect your personal information. For more information, please review our Privacy Policy.

Customer Support

Our customer service team is available 24/7 to assist with any questions or concerns. You can contact us via:

• Phone: +1 (855) 740-0295
• Email: support@softwareshopinc.com
• Website Contact Form: https://softwareshopinc.com

Thank you for choosing Software Shop for your antivirus needs. We are committed to providing you with an excellent shopping experience and support.