Refund & Return Policy

At Software Shop, we are dedicated to providing high-quality antivirus software to our customers. Your satisfaction is of utmost importance to us, and we strive to ensure that your shopping experience is seamless and enjoyable. This Refund & Return Policy outlines the terms and conditions under which you may return products and request refunds. Please read this policy carefully before making a purchase.

Refund Policy

We understand that there may be instances where you may require a refund. Our refund policy is designed to be fair and transparent, ensuring customer satisfaction while protecting our business interests.

Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

1. Non-Delivery of Activation/License Key: If you did not receive the activation or license key via any of our official delivery methods, such as email, phone, online portal, mail, or web chat, you may request a refund. Please contact our customer service team with your order details and proof of purchase to initiate the refund process.

Non-Eligibility for Refunds

Refund requests will not be approved in the following situations:

1. Receipt of Activation/License Key: If the activation or license key has been successfully delivered through any of our delivery methods, including email, phone, mail, or web chat, refunds cannot be issued. This policy ensures the integrity of our digital products and prevents misuse.

Important Notes

1. Before finalizing your purchase, please confirm that the product is compatible with your system requirements. Compatibility information is available on the product description page.
2. Once the activation or license key has been issued, we are unable to process any refund requests. We encourage customers to thoroughly review product details and system requirements prior to making a purchase.

Return Policy

Our return policy is simple and straightforward. We do not accept physical returns of digital products. However, if you did not receive the activation or license key via any of our official delivery methods, you may request a refund as outlined in our refund policy.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at support@softwareshopinc.com or call us at +1 (855) 740-0295. Provide your order details, proof of purchase, and a brief description of the issue.
2. Our customer service team will review your request and determine if you are eligible for a refund based on our policy criteria.
3. If approved, refunds will be processed within 7-10 business days after we receive and verify your request. Refunds will be issued to the original payment method.

Contact Information

If you have any questions or concerns regarding our Refund & Return Policy, please do not hesitate to contact us. Our customer service team is available 24/7 to assist you.

• Address: 2807 N PARHAM RD STE 320 4678 HENRICO, VA 23294
• Phone: +1 (855) 740-0295
• Email: support@softwareshopinc.com
• Customer Service: 24/7

Thank you for choosing Software Shop! We appreciate your business and look forward to serving you again.